Central Aluminium Manufactory Sdn. Bhd. (CAMSB) is committed to supplying quality products and supporting our customers after purchase.
This Return, Warranty & Claims Policy explains how product issues, damaged goods, wrong items and warranty claims are handled.
All returns, exchanges, warranty claims or product complaints are subject to CAMSB review and approval.
Customers are advised to check all goods immediately upon receiving them.
If goods are damaged during delivery, wrongly supplied or have visible defects, customers should notify CAMSB as soon as possible.
Please provide:
Invoice or delivery order number
Product code or product name
Quantity affected
Clear photos or videos of the issue
Description of the problem
Claims without sufficient supporting information may take longer to process or may not be accepted.
Any claim for damaged, wrong or defective goods should be reported within 1 month from the date of receipt.
Claims submitted after this period may be subject to CAMSB approval.
Warranty coverage depends on the product type and warranty terms stated by CAMSB.
Warranty generally covers manufacturing defects under normal use.
Warranty does not cover:
Misuse or improper installation
Accidental damage
Normal wear and tear
Modification or repair by unauthorized parties
Damage caused by chemicals, improper cleaning or unsuitable usage
Damage caused by transportation, handling or storage by the customer
Returned goods must be in acceptable condition unless the product is defective.
Where applicable, goods should be returned with original packaging, accessories, labels and supporting documents.
Custom-made products, OEM/ODM products, project orders and special production items are generally not returnable or refundable unless there is a confirmed manufacturing defect or written agreement by CAMSB.
Depending on the case, CAMSB may offer one of the following solutions:
Product replacement
Product repair
Credit note
Refund
Discount on future order
Other solution agreed in writing
The final decision will be based on product condition, claim reason, supporting documents and CAMSB review.
Return delivery cost will depend on the reason for return.
If the issue is confirmed to be caused by CAMSB, CAMSB may arrange or reimburse the return delivery according to the agreed method.
If the return is due to customer error, change of mind or incorrect order information, the customer may be responsible for the delivery cost.
To submit a return, warranty or product claim, please contact:
Central Aluminium Manufactory Sdn. Bhd.
Email: enquiry@central-aluminium.com.my
WhatsApp: +60 19-343 3318
Address: Batu 12, Jalan Hutan Melintang, 36400 Hutan Melintang, Perak, Malaysia.
Please include your invoice number, product details and photos when submitting your claim.
Last updated: 2026/08/17
